Frequently Asked Questions

Click the registration button on the 98pak homepage and complete the sign-up form with your full legal name, date of birth, email address, mobile number and residential address. You will need to confirm your email before your account is fully active. The entire process takes under five minutes. All fields must match your official identification documents — mismatches can delay verification later.

You must be at least 18 years old — or the higher minimum age required by the applicable operator or license jurisdiction — to create and use a 98pak account. Age is verified as part of our KYC process. Any account found to belong to a minor is immediately suspended and all activity voided. There are no exceptions. Underage gambling is both illegal and harmful.

You will need a valid government-issued photo ID — your National Identity Card (CNIC) is the most commonly used document by Pakistani players. A valid passport is also accepted. In some cases, you may be asked to provide proof of address or a payment method verification document. Uploads should be clear, unedited images. Blurry or cropped images are rejected and will delay your account access.

No. Each individual is permitted one active account only. Multi-accounting — opening additional accounts to claim multiple welcome bonuses, circumvent restrictions or exploit promotions — is a direct breach of our Terms & Conditions. If duplicate accounts are detected, all associated accounts will be permanently closed and any balances forfeited. If you have an old account you can no longer access, contact support rather than creating a new one.

On the login screen, click "Forgot Password" and enter your registered email address. A password-reset link will be sent to that address within a few minutes — check your spam folder if it does not arrive. Follow the link to create a new password. Choose something strong and unique — never reuse passwords from other accounts. If you suspect your account has been accessed without your permission, contact our support team immediately via Live Chat.

Log in to your 98pak account and navigate to Account Settings to update your contact details. Changes to core identity information — name or date of birth — require supporting documentation and are handled by our verification team, as these fields are tied to your KYC record. Contact our support team via Live Chat and they will guide you through the process. Updates are normally processed within 24 to 48 hours.

Minimum deposit amounts are displayed in your account Cashier and may vary by payment method. All amounts on 98pak are processed in Pakistani Rupee (PKR). The Cashier page always reflects the current minimum for your specific account and selected method — check there before making your first deposit to avoid any processing issues.

The available payment options are shown in your account Cashier. Familiar references for Pakistani players include mobile wallets such as Easypaisa and JazzCash, the Raast instant payment system, and bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. Cryptocurrency options including BTC and USDT may also be available. Please note these are context references only — none of these providers endorses or is affiliated with gambling services on 98pak.

Most deposits are credited to your 98pak balance instantly or within a few minutes. Occasional delays can occur during peak periods or if a transaction requires additional review by our payments team. If a deposit has not appeared within 30 minutes, take a screenshot of your payment confirmation and contact our Live Chat support with the transaction reference number — we will investigate and resolve it promptly.

Go to the Cashier section, select Withdraw, choose your preferred method and enter the amount in PKR. Withdrawals require completed KYC verification and must meet any applicable wagering requirements. Processing times vary by method — some are completed within hours while others may take up to three to five business days. We are not liable for delays caused by third-party payment processors. Always withdraw to a payment method registered in your own name.

Withdrawals can be held for several reasons: pending KYC documents, outstanding wagering requirements on active bonuses, a compliance review triggered by account activity, or the withdrawal amount exceeding daily or weekly processing limits. Our team will notify you by email if additional information is needed. Contact Live Chat with your withdrawal reference number and we will give you a clear status update and timeline.

Yes. Pakistan cricket — including PSL franchise matches, T20 internationals, ICC tournaments and bilateral series — is among the most popular markets on the platform. You can bet on match winner, top run-scorer, total runs, method of first dismissal, over-by-over totals and many more markets. Market availability depends on the event calendar and the operator's offering at the time of the match. Check the sportsbook for live fixtures and available lines.

Live betting — also called in-play betting — lets you place bets on a match or game after it has already started. Odds update in real time as the action unfolds. For cricket, you might bet on which team wins the next over, how many runs are scored in a partnership, or whether a wicket falls in the next five balls. Odds fluctuate rapidly, so markets may suspend briefly during key moments. A stable internet connection is essential for live betting.

The 98pak live casino — powered by third-party technology providers — includes classic table games such as Live Roulette, Live Blackjack, Live Baccarat and Live Poker variants, as well as game-show style titles. Live dealer games are streamed in real time from professional studios, giving you a genuine table atmosphere. Minimum and maximum stake limits vary by game and are displayed within each game interface before you join a table.

All slot and RNG-based casino games on 98pak are provided by certified third-party software developers. Game outcomes are determined by independently audited Random Number Generators (RNGs), ensuring that every spin, card draw or dice roll is statistically independent and unpredictable. Return-to-player (RTP) percentages are published within individual game descriptions. No strategy or system can guarantee a win — the house edge applies on every game.

Beyond cricket, 98pak offers betting markets on football — including major European leagues and international tournaments — UFC and MMA, tennis, basketball, volleyball and virtual sports. The full list of available sports and markets is displayed in the sportsbook navigation. Coverage and depth vary by sport, with cricket and football typically offering the widest range of markets and live-betting options for Pakistani players.

If a match or event is cancelled, abandoned or postponed before the minimum number of overs or time required for settlement has been completed, bets are typically voided and your stake is returned in full. The specific rules depend on the sport and bet type — for example, cricket has detailed rain-rule provisions. Full sport-specific settlement rules are available in the Help Centre. If you are unsure about a specific bet, contact support before the match starts.

Welcome bonus details and current offers are displayed on the promotions page after you create your account. Welcome offers typically match a percentage of your first deposit up to a stated maximum in PKR, subject to a minimum qualifying deposit. Terms including the wagering requirement, eligible games, minimum odds and expiry date are clearly stated on the offer page. Read all conditions before opting in — ignoring bonus terms is the most common cause of withdrawal issues for new players.

A wagering requirement specifies how many times you must stake your bonus funds before any winnings can be withdrawn as real money. For example, a PKR 3,000 bonus with a 10x wagering requirement means you need to place PKR 30,000 in qualifying bets. Not all games contribute equally — slots typically contribute 100%, while table games like blackjack may contribute a lower percentage. Your current progress is tracked in the Bonus section of your account.

No — bonus funds cannot be withdrawn as cash until the associated wagering requirement has been met in full. You may, however, choose to forfeit your active bonus at any time through Account Settings, which will remove the bonus and any winnings generated from it. Your real-money balance is unaffected by forfeiting a bonus. Withdrawal requests submitted while a bonus is active may be held until the bonus is either completed or forfeited.

Yes. 98pak runs regular promotions for existing players including reload bonuses on deposits, free bet offers tied to major cricket events such as PSL and ICC tournaments, cashback on net losses over a defined period, and special seasonal campaigns. Promotions are listed in the Promotions section of your account. Make sure your marketing preferences are enabled so you receive notification of new offers by email or SMS.

Bonuses and derived winnings can be cancelled if: the wagering requirement was not met before the expiry date; bets were placed on excluded games or markets; the maximum bet-per-spin or stake limit while a bonus is active was exceeded; or bonus abuse was detected such as multi-accounting or arbitrage strategies. If you believe a cancellation was made in error, contact our support team with the relevant details and we will review the case thoroughly.

All data transmitted between your device and 98pak is encrypted using HTTPS/TLS protocols. Sensitive data at rest — including identity documents and payment records — is stored with industry-standard encryption. Access to personal data is restricted to authorised staff with a legitimate need. We never store full payment card numbers on our servers; payment processing is handled exclusively by contracted third-party payment processors under strict security agreements. See our Privacy Policy for full details.

Log in, go to Account Settings and select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits in PKR. Reductions take effect immediately. Increases are subject to a mandatory 24-hour cooling-off period — a deliberate safeguard to prevent impulsive limit changes. Setting a realistic limit before you start playing is one of the most effective tools for keeping gambling enjoyable and within your means.

Self-exclusion permanently or temporarily blocks your access to 98pak. Options range from six months to five years, or a permanent closure with no option to reopen. When self-exclusion is active, your account is inaccessible, all marketing communications stop immediately and you cannot create a new account during the exclusion period. To request self-exclusion, contact our Live Chat support at any time — it is activated within one hour. This is a serious and important tool; please use it if you feel gambling is harming you.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. 98pak does not claim to be licensed or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. You are solely responsible for determining whether your participation in online betting is lawful in your specific jurisdiction. This answer is not legal advice — if you are uncertain about your legal position, consult a qualified legal professional before using the platform.

The most important step is to act immediately rather than waiting. Contact our Live Chat support right now to activate self-exclusion — it takes effect within the hour. You can also set deposit and loss limits as a less restrictive first step. We recommend speaking to a qualified doctor, mental health professional or addiction counsellor in your area. Players seeking support from recognised responsible gambling organisations can ask our team about resources available in the operator's licensing jurisdiction.

98pak offers a cooling-off period option — a temporary pause on betting activity lasting 24 hours, 48 hours, one week or one month. During this period your account remains open and your balance is preserved, but you cannot deposit or place bets. It is available immediately via Account Settings under Responsible Gambling. You can also stop promotional emails independently by updating your marketing preferences — this can be done at any time without affecting your ability to play.